Revised September 1, 2026

During Day of PAWS, we close PLAYtrain® Doggie Daycare for the day to give our team time to reconnect with our Paw Print Principles, which guide our mission to support lifelong harmonious relationships between people and their pets. 

As part of that mission, we are dedicated to being experts in our field, offering trusted guidance to pet parents and supporting them through all ages and stages of their pets' lives while delivering 360° of Happy Health® to their beloved pets. We are also committed to empowering our team members to build careers in animal care where they feel valued and inspired, and live in a culture of recognition and growth.

Scheduling a Day of PAWS is just one way that we put our mission into action—by giving our staff time to participate in professional development, train new team members, and develop and improve the processes we use to care for your fur-babies!

Want to know more about what we do at the Resort on these Wednesdays when we ask your pooch to stay home from PLAYtrain® for the day? Here's the inside scoop on how we use our Day of PAWS to stay connected to our Mission and Paw Print Principles. 

Hiring and Training

We are always focused on growing responsibly. An important part of that is adding top talent to our staff without overwhelming our existing team members. 

As any manager or leader knows, the process of interviewing, onboarding, and training new team members takes time! We prioritize training highly, especially when it comes to the health and safety of the animals staying with us. It’s important that our team leaders make time to teach and empower their staff amid their other daily duties.  

Day of PAWS allows our Managers and Team Leads to host working interviews, onboard new hires to our animal-care standards, and train team members with hands-on practice in the skills and requirements of their roles. 

Operations and Processes

One of our 5 Paw Print Principles is taking excellent care of our Resort because keeping our facility operating at its best allows us to deliver all the services that provide 360° of Happy Health® for your fur babies! Taking care of our Resort means not only cleaning and maintaining the building, but also supporting our processes and protocols, and communication between teams. 

To streamline operations and keep everyone aligned across our Resort and Clinic teams, we use Day of PAWS to schedule company-wide management meetings. This includes time to refresh internal documentation, implement and review our latest safety procedures and policies, and share ideas for new ways to improve. 

Gathering all our managers and team leaders in one place is a valuable opportunity to share knowledge and perspectives, give and receive feedback, and keep our procedures relevant and up to date. We continuously evolve our processes to make our facility the best it can be and provide the highest quality of care to pets and pet parents. These meetings give our staff an active voice in shaping and growing our company and help keep all teams on the same page, working together to deliver 360° of Happy Health® across all aspects of your fur baby’s health and wellness. 

Deep Cleaning and Maintenance

Cleaning is part of our daily routine (multiple times throughout the day!), but Day of PAWS lets us tackle more focused, in-depth cleaning and essential maintenance tasks across different areas of the building that are easier to accomplish when fewer pups are visiting for a day of Daycare. 

On these Wednesdays, you’ll find our team deep-cleaning all areas of the Resort, from our luxury Boarding suites, hallways, playyards, and more. With fewer daycare dogs (monthly VIP members and boarding pups still get to PLAYtrain®!), our team can cleanse and sanitize the K9 grass in our play yards, the floors of our indoor Clubhouse and PLAYtrain® Park(s), as well as climbing structures and doggie pools that your pups use during the week! We also use these days to thoroughly clean our human-centered spaces, including offices, laundry rooms, kitchens, and storage rooms. 

Fewer dogs in the building means our maintenance team can make repairs and improvements without disrupting the pets visiting us. This includes inspecting and maintaining all of our animal enclosures, fencing, plumbing, and more. 

Our Commitment to You and Your Fur Babies

Day of PAWS is an investment in our team and in YOU, our two- and four-legged clients. Closing PLAYtrain® Doggie Daycare for one day every other month* is just one example of how we regularly put our Paw Print Principles into action and help our teams stay connected to our shared mission to support your lifelong relationship with your pets. We are incredibly grateful to our clients for supporting this important time and giving our team time to keep us operating at our best for you and your fur babies. 

*Subject to change