When your pet is with us, we understand the trust you place in our care. Did you know there’s a unique role at JM Pet Resort & Veterinary Clinic designed to elevate the care your pet receives? Meet the Health4PETS® Liaison— a team member who serves as the bridge between our resort services and our clients. Exclusive to JM Pet Resort, Health4PETS® Liaisons are your dedicated partner in ensuring your pet’s health, happiness, and well-being.        

What makes the Health4PETS® Liaison Position Unique?

The Health4Pets® Liaison is designed to bring a pet's health and happiness to every facet of their stay. Here are some of the ways this role stands out:         

  • A Holistic Approach to Pet Care: At JM Pet Resort & Veterinary Clinic, we believe in treating pets’ physical, mental, and emotional needs as an interconnected whole. We call this our 360° of Happy Health® philosophy, which guides everything our Liaisons do. Our Liaisons are trained to observe, recommend next steps, and consult with senior staff or veterinarians to address health concerns as they arise.

  • Integration with Resort Services: Our Liaisons work closely with each department at the Resort to ensure that health is at the core of every experience. Whether it’s communicating with Client Care about a pup’s medication or vaccine needs, offering a walk-in nail trim through Grooming Services, or coordinating with Animal Care Specialists, Valets, and PLAYtrain® Attendants on pet-specific behaviors, Liaisons ensure a comprehensive and integrated approach to your pet's health and wellness.

  • Personalized Attention: Every pet is unique, and so are their health needs. Every pet that boards with us receives morning, afternoon, and evening snout-to-tail checks by one of our Health4PETS® Liaisons, ensuring they are comfortable and happy throughout their stay. Not only are Liaisons responsible for daily checks with our boarding dogs, but they also provide care and attention to feline friends staying at the Resort, whether that’s a kitty day stay or an overnight boarding. This personalized care ensures that your pet feels at home and well-taken care of, giving you peace of mind while you're away. 

What is a Health4PETS® Liaison, and What Do They Do?

Our Health4PETS® Liaisons are at the heart of your pet’s experience. They are highly trained, dedicated professionals whose focus is supporting the health and well-being of each furry guest in our care. They help create a stress-free, healthy environment for your pet. Here’s how they make a difference every day:           

  • Daily Wellness Checks: Every boarding pet receives a snout-to-tail assessment three times a day to ensure they’re happy, healthy, and thriving during their stay. From monitoring appetite and energy levels to evaluating skin, coat, and weight, no detail is overlooked.  
  • Administering Care: Whether they’re administering medications, addressing minor injuries, evaluating potential health concerns, or consulting with our in-house veterinary clinic, Liaisons are proactive and ready to take immediate action.
  • Coordinating with Pet Parents and Staff: As a bridge between you and our team, Liaisons keep pet parents informed about their pet’s health and care plan. They provide regular updates, discuss concerns, and consult with you on the best course of action. 
  • Monitoring Intake: When pet parents book a Boarding stay for their pup, one of the first things we do at JM when intaking a dog is to weigh them. This helps us determine whether a pup is eating enough and not becoming too stressed during their stay. For pups that book a stay-cation longer than 3 days, our Health4PETS® Liaisons are responsible for checking weights every 4th day during their stay to track their progress and ensure they’re thriving while they Board with us!
  • Health4PETS® Extras: Liaisons offer walk-in nail trims, ear cleaning, teeth brushing, anal gland expressions, and vaccinations like Bordetella (CCV) and Canine Bivalent Influenza (CIV) for dogs, as well as personalized extras to be added on during a boarding trip or day stay like Personal Playtime, Cuddle Sessions, and Catnip treats for our feline guests. Walk-in services are available Monday-Saturday from 10am-2pm. 

Experience the Health4PETS® Difference

Our Liaisons are more than just caregivers—they advocate for your pet’s happiness and health. Their calm demeanor, thorough training, and proactive communication ensure that every pet feels at home in our care. You won’t find a role like this at another dog boarding facility. This incomparable position means when you choose JM Pet Resort, you’re not just choosing a place for your pet to stay— you’re choosing a team that treats them like family.   

Have questions or want to schedule a Health4PETS® Extra for your furry friend’s next visit? Call us at 508-588-5661.